Cancellation/Hold Policy

At Hippo Crates, we understand that our customers' needs may change and we strive to be as flexible as possible with our services. If you need to cancel or hold your meal plan subscription, please let us know as soon as possible.

To cancel or hold your subscription, please contact our customer support team at Please note that cancellations / holds must be made before your next scheduled payment to avoid being charged for the upcoming week's meals.

If you need to cancel / hold after the deadline, we may be able to offer a credit or partial credit for future meals, depending on the circumstances.

Please note that our meal plans are designed to be personalised and optimised for your health goals, and cancelling your subscription may affect your progress towards those goals. We encourage you to discuss any concerns or issues with our team before making a cancellation request.

If you have any questions or concerns about our cancellation policy, please don't hesitate to contact us at We value your feedback and are committed to providing the best possible experience for our customers.

local meat

Lamb and eggs are proudly sourced from the pastures of Royal Burn.

no seed oils

We only cook with beef tallow, butter, olive oil and coconut oil.

no refined sugar

We sweeten with Raw Local Honey, maple syrup or coconut sugar.

wheat free

We fuel you with potatoes, kumara and rice.